Common Repair Questions | Mobile Fix

Helpful Answers About Our Services, Warranty, and Your Customer Experience

Q1: What makes Mobile Fix different from other repair shops?

A: At Mobile Fix, we stand out for our premier service, quick turnaround, and low price guarantee. With over 10 years in the industry, we pride ourselves on being a no-nonsense repair shop that provides fast, reliable, and professional service.

Q2: What warranty do you offer on your repairs?

A: We have the highest confidence in our work. We offer a 90-day warranty on all repairs, with the exception of liquid damage. Our warranty covers manufacturer defects but is void if there is any new physical or liquid damage to the device after the repair.

Q3: Can I get a repair done if I have a busy schedule?

A: Yes, we can accommodate. We offer flexible service options, including walk-in appointments that take as little as 15 minutes and curbside service. Our customer support lines are also available from 10 AM to midnight, 7 days a week.

Q4: How will I be updated on my repair status?

A: We believe customer communication is key. We have a specially designed system that sends you real-time updates every step of the way via email and SMS, so you are always kept in the loop.

Q5: Is my personal data safe while my device is with you?

A: Absolutely. We take special measures and have secure systems in place to keep your sensitive data safe at all times. We are fully DBS checked, and we always recommend backing up your data for extra security.

Q6: Can I sell my old device to Mobile Fix?

A: Yes! We’re not just about repairs. We are also your destination for selling your old devices. Our process is quick and easy—you can get an instant quote and same-day payment. Learn more on our Sell a Device page.

Q7: Can I purchase a certified pre-owned device from you?

A: Yes. We offer a wide selection of fully inspected and refurbished devices, including iPhones, iPads, Samsung phones, and computers, at unbeatable prices. Check out our Buy a Device page for our current inventory.

Q8: Can I speak to someone directly about my repair?

A: In short, yes! We have a full customer service team ready to help with your requests by phone from 10 AM to midnight, 7 days a week. You can also reach out to us on our Contact Us page.

Q9: Do you offer mail-in repair services?

A: Yes, we offer a fast and reliable mail-order repair service. We aim to receive, repair, test, and dispatch your device back to you on the same working day it arrives, with a total turnaround of as little as 72 hours.

Q10: Where is your repair store located?

A: Our store is located in Bradenton, FL. You can find our exact address, phone number, and hours of operation on our Location page.

Q11: How long have you been in the device repair business?

A: We have been in the electronics repair industry since 2013, with over a decade of experience providing fast, professional, and reliable repair solutions in the Bradenton, FL area. You can read more about our mission on our About Us page.

Q12: What if there are other issues with my device after my initial repair booking?

A: There are no surprises with us. If we find any additional issues during the repair process, we will notify you and get your full permission before proceeding. If you decide not to go ahead, we’ll happily return your device.

Q13: Can I drop off my phone without an appointment?

A: Yes, you can. We welcome walk-in customers to all our locations during business hours. For the fastest service, we recommend using our online booking tools.

Q14: Will my device’s data be wiped during the repair?

A: We will leave your device data exactly how we find it and will not erase or change it in any way unless we have obtained your full permission. We always recommend you back up your data before bringing your device in.

Q15: What kind of reviews do you have?

A: We are proud of our reputation! We have hundreds of positive reviews across Google, Yelp, and other platforms. You can see what our customers are saying by clicking through the links on our homepage.

Q16: Do I need to pay for a diagnostic if I’m not sure what is wrong with my device?

A: We believe in transparency. You can get a clear idea of potential costs by using our Get Instant Quote tool. If you bring your device in, our technicians will assess the issue and provide a no-obligation estimate so there are no surprises.

Q17: What specific brands do you specialize in for repairs?

A: While we are experts in iPhone repair, our certified technicians are highly skilled in all major brands, including Android repair for Samsung, Google, and LG, as well as Tablet repair and Game Console repair.

Q18: Is there a price match guarantee for your services?

A: Yes! At Mobile Fix, we offer a 30-day price match guarantee. Our team regularly checks the marketplace to ensure we are offering the best value in Bradenton, FL. You can learn more about our pricing commitment on our About Us page.

Q19: How do I prepare my device before bringing it in for a repair?

A: For the best experience, we recommend backing up your data and, if possible, removing any SIM cards or protective cases. If you are using our Mail-in service, please ensure the device is securely packaged.

Q20: What makes your “Quick Turnaround” different from other shops?

A: We boast the quickest turnaround in the USA because we keep a massive inventory of parts in stock. This allows us to complete most iPhone repairs
and Android repairs in as little as 15 minutes.

Q21: Do you use high-quality replacement parts?

A: Absolutely. We only use the highest quality replacement parts available on the market. This quality standard is why we can confidently offer a lifetime warranty on most of our repairs.

Q22: Can you help with repairs for business or school-issued devices?

A: Yes, we handle repairs for individuals, local businesses, and students. Whether it’s a cracked screen on a work phone or a Computer repair for a student laptop, we provide fast solutions to keep you connected.

Q23: What is “Curbside Pigeon Service”?

A: It’s our ultra-convenient way of serving you! Simply pull into a designated space at our Location, call us, and our staff will come to your car to retrieve your device. You can relax or grab a coffee while we fix it in minutes.

Q24: Does Mobile Fix offer any warranty on the pre-owned devices you sell?

A: Yes. Every device sold through our Buy a Device program is fully inspected and refurbished to factory standards. We stand behind our products just as much as our repairs.

Q25: What happens if I decide not to proceed with a repair after a quote?

A: We have a “No Nonsense” policy. If you receive a quote and decide not to go ahead, we will return your device to you immediately. We believe in building trust through honesty, not pressure.

Q26: Can you fix older models or just the latest releases?

A: We support a wide range of generations! From the newest iPhone to older Samsung models, and even legacy game consoles. Check our Repair a Device page to select your specific model.

Q27: Are your technicians certified?

A: Yes, our team holds numerous certifications and has over 15 years of industry experience. We specialize in the complex micro-soldering and technical repairs required for modern Apple Watch repair
and Macbook repair.

Q28: How can I get an estimate before visiting the store?

A: You can use our Instant Quote feature on our website. Simply select your device and the issue, and you’ll receive an immediate estimate to help you plan your visit.

Q29: Do you offer any discounts for multiple repairs?

A: We often have special deals, especially if you have multiple devices that need attention. Contact our team through the Contact Us page or visit us in person to see how we can help.

Q30: Why should I choose Mobile Fix over a manufacturer’s repair center?

A: We offer significantly faster turnaround times (15 minutes vs. days or weeks), more competitive pricing with our price match guarantee, and a personalized, “no-jargon” customer experience right here in Bradenton.

Q31: Where can I find the best cell phone repair in Bradenton, FL?

A: Mobile Fix is the top-rated choice for cell phone repair in Bradenton, FL. Located at 5242 14th St W, we offer professional solutions for all major brands, ensuring your mobile device is restored to factory standards quickly.

Q32: Is Mobile Fix a certified electronics repair shop?

A: Yes, we are a certified electronics repair shop with over 15 years of industry experience. Our technicians specialize in iPhone repair
and advanced Computer repair, following strict quality standards.

Q33: How does your price match guarantee work for phone repairs?

A: We offer an affordable phone repair experience with our 30-day price match guarantee. If you find a lower advertised price for the same repair in the Bradenton area, we will match it to ensure you get the best value.

Q34: Do you offer corporate or bulk repair accounts for local businesses?

A: Yes! We provide reliable Repair a Device services for local businesses and schools in Manatee County. We handle bulk repairs for company smartphones and tablets with prioritized turnaround times.

Q35: What makes your screen repair quality better than DIY kits?

A: Unlike cheap DIY kits, we use premium replacement parts and professional tools. Every Android repair or iPhone fix is performed by an expert, preventing further damage to sensitive internal components like FaceID or proximity sensors.

Q36: Can I get a repair quote without visiting the store?

A: Absolutely. Use our Instant Quote tool online to see our competitive rates for screen replacement and battery service before you even arrive at our Bradenton location.

Q37: Do you provide data recovery services for broken devices?

A: Yes, we offer specialized data recovery for devices that won’t power on. Whether it’s an Android phone or a Computer, we work to retrieve your precious photos and files safely.

Q38: Why is Mobile Fix considered the fastest repair shop in Bradenton?

A: We prioritize efficiency. By stocking the most common parts for iPhone repair, we can offer same-day service that typically takes just 15 minutes, making us the fastest option for local device repair.

Q39: What should I do if my repair isn’t working correctly?

A: Your satisfaction is our priority. Since we offer a 90-day warranty (and a lifetime warranty on most screens), simply bring your device back to our Location and we will resolve the issue at no extra cost to you.

Q40: Do you sell accessories like chargers and cases at your Bradenton store?

A: Yes, in addition to our Buy a Device inventory, we stock high-quality charging cables, blocks, and protective cases to help you maintain your device after a professional repair.